Cookie Policy

1) What is a cookie?

Cookies are small text files that the website you visit stores in your browser. Certain "similar technologies" (e.g., local storage, mobile SDK identifiers) may likewise store information on your device or access information stored on your device.

Under Kosovo legislation, the storage of information on a user's device or access to information stored on the device via electronic communications networks is subject to providing the user with clear and comprehensive information and granting the right to refuse; the only exception is technical storage/access that is strictly necessary for transmission or strictly necessary to provide a service explicitly requested by the user.

2) What types of cookies may we use?

The categories below describe the types of cookies that may be used on Artiwa Nova websites/interfaces:

• Strictly Necessary Cookies: Required for site security, page navigation, and essential functions (e.g., session/preference management). Without these cookies, the site may not function properly. (Such technical storage/access may fall under the exception if it is strictly necessary solely for transmission or for a service explicitly requested.)
• Preference Cookies: Used to remember your preferences such as language/country.
• Analytics/Performance Cookies: Help improve service quality by analyzing website traffic and usage behavior (in aggregated/statistical form).
• Marketing/Targeting Cookies: May be used to display content or advertising tailored to your interests and to measure campaign performance.

Note: Some information obtained via cookies may qualify as personal data (e.g., "online identifiers"). In such case, the processing of personal data is subject to the principles set out under Kosovo Law on Personal Data Protection No. 06/L-082.

3) For what purposes do we use cookies?

• To ensure the website functions and to maintain security
• To remember user preferences
• To measure and improve website performance
• (If applicable) To measure the effectiveness of marketing campaigns and provide more relevant content

4) Legal basis and consent

Under Kosovo electronic communications legislation, you are provided with clear information and a right to refuse in relation to storing information on your device/accessing information on your device; only operations that are technically necessary or required for a service you explicitly request are exempt.

From a personal data processing perspective, where consent is required, it must be freely given, specific, informed, and explicit.

You also have the right to withdraw your consent at any time, and withdrawal must be as easy as giving consent.

5) How do you manage your cookie preferences?

You can control cookies in the following ways:

• Cookie banner / preference center (if available): via "Accept / Reject / Manage Preferences" options.
• Browser settings: you can delete, block, or allow cookies only for certain sites.
• Mobile device settings (if applicable): restrictions may be applied via advertising identifiers/tracking permissions and app permissions.

Disabling strictly necessary cookies may cause certain parts of the site not to work.

6) Third-party cookies

If third-party services (e.g., hosting, security, analytics, measurement tools) are used on our website, these services may place their own cookies and process data under their own policies. In such cases, where possible, we provide control via the cookie preference center.

7) Cookie retention periods

Cookies may be:

• Session cookies (deleted when you close your browser), or
• Persistent cookies (remain on your device for a specified period).

Retention periods vary depending on the purpose of the cookie used.

8) Updates

This policy may be updated as the technologies used or legislation/practices change. The current version will always be published on this page.

9) Contact and right to complain

For requests regarding this Cookie Policy, you may contact us:

The supervisory/complaints authority regarding the protection of personal data in Kosovo is the Information and Privacy Agency (AIP).